Purchase Policy

Overview

Thank you for choosing to buy a plant from us!

All the same, before you buy a plant from us, kindly note the following:

We make a continuous effect to provide you the healthiest plants and give you everything you may need to succeed in your plant journey. But once the plant is delivered to you, we cannot be responsible for its behavior. If you see any signs of distress, please contact us right away, so we can help you.

Above all, make sure you are ready for plant parenthood. Your plants depend largely on you for a healthy living. We are here to help and provide answers to your questions but, at the end of the day, you are the plant’s guardian. And your plant cannot survive without your love and care.

LIVE PLANT POLICY

Things to know before you buy a plant(s):

All plants are living things and therefore perishable, and just as any living thing, they require the right environment and care.
It is our responsibility to select the healthiest and most attractive plant(s) for you. At the time of sale, we guarantee that all of our plants are healthy and free of visible pests and disease. Once a plant is delivered to you, we have no control over it and cannot be held liable for its behavior.
We provide care instructions, but these are only guidelines. The care routine in a space will vary depending on the temperature, air circulation, light, and humidity.
It is not uncommon to see your plant have yellowing in older leaves, after which those leaves then to fall off. That is a natural aging cycle of any leaving thing and you need not to be alarmed. Should you be concerned, immediately reach out to us for assistance.

Live Plant Return Policy

You may return your order if you change your mind after receiving it. Notify us via the return request form within the first 48 hours, and we will arrange to pick it up.
However, Pick up fees + 20% re-stocking fee will apply to the refund amount of the returned order. Original delivery fees are nonrefundable. Pickup fee ordinarily should be same as the original pickup fee.
After 48 hours period, returns are not accepted.

Live Plant Replacement Policy

We will like you to know that, we are always working towards improving packaging and delivery options for your products in anticipation of potential damage.

Accept our apology for any damages caused to your items during delivery despite our efforts.

Damaged Products

If your plant(s) arrive damaged, while being delivered to you by us or by a delivery company requested by us, do the following:

Notify us within the first 24hours via replacement request form
Send us a photo of the product and we will do the following
Guide you to care and revive that plant if possible. If that doesn’t help, we will replace It free of charge.

If some but not all plants did not survive, Delivery costs of the replacement plant still apply. Better still, you can hold your replacement to be done on your next order.

Refund your money. If payment has been made, we will refund your money.

Damage in the process of delivery

It is our responsibility to deliver healthy plants.

Green Space is willing to recommend delivery options that are safe and trusted. Therefore, it is the sole responsibility of the customer to be on the alert to receiving the plant at the stipulated time.

When delivery is underway, the client is first informed by the delivery service or Green Space customer care.

Green Space will not be liable for the replacement or refund of damaged live plants in the event where the customer misses the rider’s call or the customer’s number is off on getting to the said location. Greenspace will bare 50% of the damage to the crop in replacement, whiles the customer also bears 50% in the event where the rider(who was chosen by Green Space) is not able to reach the customer due to network challenges (if this is admitted by the rider).

Green Space will not issue a 50% refund of the order cost to the customer in such events.

Wrong Plant

If the plants you received is not what you ordered, immediately notify the delivery guy so it will be returned. If that is not possible, fill a replacement form, indicating the reason, within 24 hours.

We will get back to you and will make arrangement for product replacement with no delivery cost to you.

Death of Plant

If a plant in our nursery pot dies or pest/ disease issues become visible within first 5 days after purchase, we will replace it free of charge. After 5 days period, we don’t offer any replacement discounts for plants purchased in nursery pots.

PLANTERS/PPES/ ACCESSORIES/ MATERIALS/ TOOLS RETURN POLICY

Planters, PPEs, accessories, materials and tools may be returned within 2 days after purchase.
Return delivery charges are the responsibility of the purchaser. Delivery costs are non-refundable.
Used item returns will not be accepted.
Please complete the return form.

SEEDS RETURN POLICY

Should you wish to return seeds purchased, kindly note the following

If a seed purchased within 2 months does not germinate within 3 weeks after nursery, you can return it for a free replacement but delivery cost of replacement seed will be equally handled by both parties. Replacement will be made on the condition that; the original seed be returned to us at the cost of the purchaser and the following care guidelines are followed.

To promote the viability of your seeds, it is advisable to keep them in the fridge in an airtight packaging, securing seeds away from moisture.
For better germination, you can also follow our nursery and care guidelines provided on our blog and YouTube channel or contact us for more details. Access them via these links:

YouTube –

Blog –

If the packaging of a seed is damaged, after delivery, we will not be liable for replacement. If during delivery, you can quickly notify delivery guy to return product or request for a replacement with 24 hours via the replacement form.

Cancelation Policy

- If an order is canceled on the day of delivery, the customer will not be liable for a delivery penalty, unless the delivery process has begun. In this case, the customer shall bare 50% of entire delivery cost as compensation/penalty for late cancellation. This fee shall be deducted from cost of product (if already paid) or paid by the customer.
- To make a cancellation request, kindly use our cancellation request form.

Refund Policy

If a customer requests for a refund due to one reason or the other of an order prior to the delivery date, the customer will receive a full refund of payment made.
If a refund of payment is requested on the day of delivery, the customer will receive a full refund unless the delivery process has begun. In this case, the customer shall bare 50% of entire delivery cost as compensation for late cancellation. This fee shall be deducted from cost of product (if already paid) or paid by the customer.
when refund requests are processed and approved, the customer will solely bare the charges or tariffs of electronic payments, such as bank transactions, Momo charges etc. if payment was done electronically
To make a refund request, kindly use our refund request form.

Substitution Policy

Should you want to substitute a product for another that you have paid for, you are free to do so, so far as they are of the same value in Ghana cedis.
If the item you want as a substitute is unavailable at the time, you will have to stick with your original order or decide to forfeit the original item ordered for in return for 95% of the product price returned to you (in other words, you will incur a restocking fee of 5% the cost of the product). This however must be communicated at least a day before the delivery date.

Wrong Product Policy

If the item(s) you received is not what you ordered for, immediately notify the delivery guy so it will be returned. If that is not possible, fill a return form, indicating the reason, within 24 hours.

We will get back to you while we make arrangement for product replacement with no delivery cost to you.

Please contact us if you have any questions about your order or a special request.

We will do our best to meet your requirements.

ORDER RESERVATION POLICY

This policy applies to all products of Green Space.

For an order to be reserved, the customer should have made payment for that order, this may be in full or in parts.

If a customer cancels a reserved order, 2 days after the day of reservation, that customer is liable to pay 15% of the cost of the product as compensation/ penalty for inconveniences, as the product if not reserved could have been sold to another customer.
If the cancellation was requested after 5 days of reservation, the customer is liable to pay 25% of the cost of the product as compensation.
Refund request after this type of cancellation will experience the deduction of the said percentage from the funds before return to the customer.
In cases of transfer, the customer must assume all charges accrued on the transaction, whether the amount is due for a cancellation penalty or not.

NON-TURNABLE / NON-REFUNDABLE ITEMS

Items that cannot be returned or refunded for include:

Gift cards,
Service subscriptions
Teas and dried herbs that has been opened
Delivery fees after delivery process has begun.

DEFINITION OF TERMS

Nursery pot: any container within which the plant was growing in, whiles under our care. This could be cups, plastic pot, clay or concrete pots, grow bags.

Planters: containers for growing plants. this includes, wooden beds, clay, concrete, plastic pots, grow bags. Used in nursery or final growing.

PPEs: this refers to personal protective equipment. This are items worn to protect the gardener from injury or danger during work. This includes aprons, gloves, boots, hats, mask, face shield, etc.

Accessories: This includes items used in the garden for decorative purposes as well as improve the growth of the plant. This includes, clips, trellising rope, nets,

Garden materials and tools: these refers to items and tools used in gardening. This includes, soil, cocopeat, neem oil, neem cake, garden tools, etc.

Seedlings: A seedling is a young plant or sporophyte developing out of a plant embryo from a seed. Seedling development starts with germination of the seed

Seed: The unit of reproduction of a flowering plant, capable of developing into another such plant

Processing of Request

To process your request, ensure to fill the request form for either return, refund, or placement. communicate with the customer service representative who attended to you.
To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return request and item is received and inspected, we will send you an email, or a WhatsApp or Call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank or original method of payment, within 5 – 10 business days.

Note: All refund amounts are disbursed from our bank account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {info@thegreenspacegh.com}.