Thank you for choosing to buy from us!

All the same, before you buy from us, kindly note the following:

We make a continuous effect to provide you the healthiest plants and give you everything you may need to succeed in your plant journey. But once the plant is delivered to you, we cannot be responsible for its behavior. If you see any signs of distress, please contact us right away, so we can help you.

Above all, make sure you are ready for plant parenthood. Your plants depend largely on you for a healthy living. We are here to help and provide answers to your questions but, at the end of the day, you are the plant’s guardian. And your plant cannot survive without your love and care.

Things to know before you buy a plant(s):

  1. All plants are living things and therefore perishable, and just as any living thing, they require the right environment and care.
  2. It is our responsibility to select the healthiest and most attractive plant(s) for you.

At the time of sale, we guarantee that all of our plants are healthy and free of visible pests and disease. Once a plant is delivered to you, we have no control over it and cannot be held liable for its behavior.

  • We provide care instructions, but these are only guidelines. The care routine in a space will vary depending on the temperature, air circulation, light, and humidity.
  • It is not uncommon to see your plant have yellowing in older leaves, after which those leaves then to fall off. That is a natural aging cycle of any leaving thing and you need not to be alarmed. Should you be concerned, immediately reach out to us for assistance.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.