Who we are

Our website address is: https://thegreenspacegh.com

DIGITAL CONTENT

Images

Unless specified, images on our website depict fully grown/established plants in a garden setting, not the actual potted plant you will receive. We will provide actual images where possible, and can do so on request.

Prices

Prices frequently change and are only guaranteed as actually displayed on our website at the time of sale or within the applicable date range documented in the written promotion.

Compliants

If you have any problems with our products or service do not hesitate to get in touch with us and talk to any of our staff, through the support and feedback chat on the website or via email at so we have a chance to correct the situation.

Stock Availability

Due to the numerous varieties of plants and sizes in our garden, we may not be able to display all on our website. Therefore, when products are in stock, it means they are likely to come in different sizes and variety. Some products sell out quite fast and might be out of stock before we manage to update our website to reflect that. In such cases, we will notify you by mail.  Some orders require a lot more preparation, which increases the delivery time by a couple of days

Delivery Timeframe

Delivery time-frames
are provided as a guide only. Your exact delivery time will be communicated to you by our sales staff. Your entitlement to refunds is based on our policy on refunds, replacements and returns.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit or other details to help you with your experience and/or process your order.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for
our newsletter, respond to a survey or marketing communication, access the website, or use certain other site features in the following ways:

•           To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you
are most interested.

•           To allow us to better service you in responding to your customer service requests.

•           To quickly process your transactions.

•           To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or
service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us
understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

This information is used to improve site design and enhance the visitor experience. The information collected by these means is anonymous and does not personally identify the visitor. Note that browser Privacy Options may offer user control over the acceptance of both first- and third-party cookies

We use cookies to:

•           Help remember and process the items in the shopping cart.

•           Understand and save user’s preferences for future visits.

•           Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help  menu to learn the correct way to modify your cookies.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include
website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.